newlucky Privacy Policy —
Your Information Is Fully Secure

newlucky ("Platform", "we", "us") provides a safe and trustworthy online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use our website and related services ("Services"), why we collect it, how we use it, and how we keep it secure.

This policy applies to the https://newlucky.cam website and all its subpages and services. By registering on, logging into, or using the newlucky platform, you are considered to have accepted the terms of this policy. If you do not agree with any term of this policy, please refrain from using our services.

We may update this policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. Always check the "Last Updated" date shown at the top of the policy.

1.1 Registration Information

When you create an account on the newlucky platform, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)

1.2 Identity Verification Information (KYC)

If financial transaction limits are exceeded or our security team deems it necessary, we may request the following documents:

• National Identity Card (NID) or passport photo
• Bank statement or mobile banking statement
• Recent utility bill (for proof of address)

This information is used solely for identity verification and fraud prevention purposes, and is protected by industry-standard encryption.

1.3 Financial Transaction Information

We keep a record of all financial transactions made on your platform, including:

• Deposit amount, date, and method
• Withdrawal amount, date, and method
• Bonus credits and wagering history
• Transaction ID and status

We never store your bKash, Nagad, or bank account PIN or password.

1.4 Gaming Activity and Usage Information

While you use the platform, we automatically collect the following information:

• Game session history (games played, bets, wins and losses)
• IP address and device type
• Browser type and operating system
• Login and logout times and location information
• Cookie and session data (see Section 6 for details)

2.1 Service Delivery and Operations

newlucky uses your collected information for the following purposes:

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses and promotions
• To provide customer support services
• To ensure age verification (21+)

2.2 Security and Fraud Prevention

We use your information to protect the security and integrity of the platform:

• To detect and prevent unauthorized access
• To prevent money laundering and fraud
• To detect the use of multiple accounts
• To monitor suspicious transactions

2.3 Communication and Notifications

We may use your email or mobile number to:

• Send important account updates
• Send transaction confirmation messages
• Provide security alerts
• With your consent, to inform you of promotional offers and bonuses

You can unsubscribe from promotional messages at any time.

2.4 Responsible Gaming

Using information about your gaming activity, we can identify potentially problematic patterns of play and provide support where needed. This initiative is part of our commitment to responsible gaming.

3.1 Third-Party Service Providers

We may share limited information with some trusted third-party service providers, solely for operational purposes:

• Payment processors: Mobile banking providers such as bKash, Nagad, Rocket, and Upay, and for bank transaction verification
• Game software providers: Limited session data for technical purposes
• Security and verification services: For identity verification and fraud prevention

All such third parties operate under confidentiality agreements and may not use your information for any other purpose.

3.2 Legal Obligations

In the following circumstances we may be legally required to disclose your information:

• To comply with an order of any court in Bangladesh
• To assist government authorities in investigations
• To comply with applicable laws and regulations
• To protect our legal rights or those of other users

3.3 Business Transfers

If newlucky undergoes a merger, acquisition, or sale of assets, your information may be part of that transaction. In such cases, we will provide you with advance notice, and the new operating party will also be bound by this same privacy policy.

4.1 Technical Security

We take the following technical measures to keep your information secure:

• SSL/TLS Encryption: All data between your browser and our servers remains encrypted
• Encrypted Database: All sensitive information at rest is encrypted
• Firewall Protection: Advanced network security measures
• Two-Factor Authentication (2FA): An additional security layer to protect your account
• Regular Security Audits: To identify and address technical vulnerabilities

4.2 Administrative Security

Alongside technical protections, we also ensure data security at the administrative level:

• Only authorized staff may access personal information
• All staff sign confidentiality agreements
• Regular staff training on data protection
• Complete audit logs of data access are maintained

4.3 Response to a Data Breach

If a data breach occurs and poses a risk to your rights and freedoms, we will notify the relevant authorities and affected users within the legally required timeframe. The notification will include details of the nature of the breach, potential consequences, and the steps we have taken.

5.1 Information for Active Accounts

While your account is active, we retain all your information. This includes registration information, transaction history, gaming activity, and contact information.

5.2 Information for Closed Accounts

Even after an account is closed, we may retain some information for the following reasons:

• Legal obligations: Financial transaction records are retained for the period required by applicable law
• Fraud prevention: To prevent banned users from re-registering
• Dispute resolution: To handle potential legal claims

Once legal requirements have ended, information is securely deleted or anonymized.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. newlucky uses cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure security — without these, the platform will not function properly
• Functional cookies: To save your preferences and settings
• Analytics cookies: To collect statistical data to improve the user experience

6.2 Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functions. In most browsers, cookie settings can be found in the "Settings" or "Privacy" menu.

newlucky clearly states that our services are for adults aged 21 and above only. We follow an age verification process at the time of registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and all collected information will be deleted.

If you suspect that a minor is using our platform, please notify us immediately at [email protected].

9.1 Update Process

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email
• Display a notification when logging in to the platform

9.2 Use After Updates

If you continue to use the platform after a policy update, you will be considered to have accepted the new policy. If you do not agree to the new policy, you may close your account and request deletion of your information.